Functional Ares of Top Shop Business Case Study

Functional Ares of Top Shop Business - Case Study ExampleIt has eachplace 300 stores around the world. It also has around 165 stores for mens wear. It is the number shop in Britain when it comes to clothing, accessories and make up. This company offers high quality products at a reasonable price and it has accedeed on technology to market and sell its products. THE 5 KEY FUNCTIONAL AREAS IN TOP SHOP BUSINESS tender resource their principal(prenominal) responsibility is to look and hire new employees who will efficiently carry out the companys responsibilities. They also make incontestable that their employees are well trained to enhance efficiency in their endeavors. They should make sure that the employees down filed in all the paper work before they embark on their duties. They also determine the salary scale for each employee according to the employees occupation and responsibilities in the company. Marketing this department should always give directions on what products th e company should release to the market. It should always be aware of what is on market and what is not. They should also know the needs of their customers and be sure to meet each and every one of it. They reach these conclusions by researching through various mechanisms. They supporter the company to put its strategies in order so as to meet the demand of the customer. They have a responsibility to determine the price of a certain product considering the cost involved in processing it. All products should be advertised and promoted so as to educate the public on the products. This needs budgeting and proper planning. They determine the distribution channels that are going to be involved in distributing the products. The ICT and brass support This group has always supported day to day running of the business. They involve themselves in the clerical duties, cleaning of the premise, they offer computer and technological help and they ensure peoples security health and safety. Operat ions this is a department involved in producing the nice and appealing garments learnn on the web to see that the customers are coming back for more. They are people with skill, creativity, attention to detail and informed. They use the available machinery, the building and raw materials provided to come up with products to be exchange to the clients on order. Research and development With the use of ICT, people are able to stay informed and get as much information as possible. The customers bottom of the inning give feedback which will inform this department on what they want. This department keeps competition on check by updating on existing designs. Customer attention (Lyon, 2012) notes that the front desk is the most critical and sensitive area. The front desk personnel should never fail to impress so as to have many clients. For every prospect be it a phone call, an appointment honor, the excellence of the business should be seen. The front desk has always set the pace for everyone in the company to emulate and internalize. The main responsibility of this department is to make sure that their customers are satisfied and their questions are well answered. They answer calls from customers, give extra information on the products or operate offered and solve their customers problems in relation to the products they are interested in. The personnel in this department are well trained and they understand the companys policies. supererogatory responsibilities include receiving of payment, handling refunds, cashing checks, and selling stamps.