Monday, May 25, 2020

Cultural Differences in International Business Communication - Free Essay Example

Sample details Pages: 7 Words: 2017 Downloads: 1 Date added: 2017/06/26 Category Business Essay Type Analytical essay Did you like this example? Executive summary Under the economic globalization, different levels intensifies, various types of cross-cultural negotiations, the trade has become increasingly frequent, different cultural factors become more important business communication. Cultural differences affect international business exchanges. This report aims to investigate the influence of cultural differences in international business communication. We do serval researches in South America, Asia and New Zealand interview with Arab traders. These problems include background, knowledge, sensory, emotional, and behavioral research and business perspectives exchanges. It can be from field interviews with three foreign businessmen result of cultural differences will affect the international business communication in can draw conclusions. Philosophy cultural differences, including time management idea, space, corporate values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and ethics and ways of thinking. Time of cultural differences philosophy, space, corporate values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and ethics and ways of thinking philosophy, will directly affect the outcome of the performance or communication. Because of the cultural differences, more or less in the national communications business are facing obstacles decisive impact on the business success of the communication. In order to better and effectively communicate with people, participating companies should think of ways to solve these problems. They should adopt a tolerant attitude, other cultures, learn to adapt to other cultures, and strengthen communication and exchanges with other aspects of verbal and non-verbal communication to enhance training, learning and cultural norms, social customs and taboos different countries. Contents Table 1.0 Introduction 3 2.0 Findings 4 3.0 Conclusion 7 4.0 Recommendations 8 5.0 References 16 Introduction With the intensification of economic globalization, the increasin g of international business communication. In New Zealand, there are also many transmarine dealers. They are faced with cross-cultural business communication. Cross-cultural business communication is the key factor in business success. Many factors can affect business communication. Cultural differences is one of the international business exchange (Silveira and Carlos, 2013) is the most important factor. The purpose of this report is to investigate the influence of cultural differences in international business communication. To achieve the purpose, the author conducted a field interview with three foreign businessmen. This report summarizes the results of the survey will be the first, followed by the conclusion of the results will be made. You can find foreign cultural barriers faced more or less business communication. To help them, the report will eventually make some suggestions to improve and strengthen cross-cultural business communication. To complete the report, the a uthors conducted interviews studies faces three businessmen in a business environment in New Zealand communication challenges. Respondents from South America, Asia and Arabia. The interview and dialogue is informal. The same open-ended questions are asked of all respondents. All respondents were asked the same questions. These problems include background, knowledge, sensory, emotional, and behavioral research and business perspectives exchanges. After the interview, I had to answer analyzed to investigate the influence of cultural differences in international business communication. 2 Finding Under the economic globalization, different levels intensifies, various types of cross-cultural negotiations, the trade has become increasingly frequent, different cultural factors become more important business communication. Cultural differences affect international business exchanges. This report aims to investigate the influence of cultural differences in international business commun ication. We do serval researches in South America, Asia and New Zealand interview with Arab traders. These problems include background, knowledge, sensory, emotional, and behavioral research and business perspectives exchanges. It can be from field interviews with three foreign businessmen result of cultural differences will affect the international business communication in can draw conclusions. Philosophy cultural differences, including time management idea, space, corporate values and ethics and ways of thinking. Time of cultural differences philosophy, space, corporate values and ethics and ways of thinking philosophy, will directly affect the outcome of the performance or communication. In the international business communication, may affected by the political system, customs, religion, educational background, participants behave differently caused by different countries. People from different cultural backgrounds have different, even opposite understanding to the same thing, w ord, or action. Time management philosophy: because of the different cultures, the processing time of expectation rules and time are different. In business negotiations, New Zealand stressed that special special time and speed, but the Arabs, South America and Asia may not be involved in the topic until the hour. Thus, two people have different time business usage patterns met together, they need to adjust their time-use patterns, so as to establish a harmonious relationship. Time management philosophy: because of the different cultures, the processing time of expectation rules and time are different. In business negotiations, New Zealand stressed that special time and speed, but the Arabs, South America and Asia may not be involved in the topic until the exactly hour. Thus, two people have different time business usage patterns met each other, they need to adjust their time-use patterns, so as to establish a harmonious relationship. Philosophy of space: different groups ha ve different open space. South-door express their wishes to communicate with the outside world, work, and Arab and Asian people prefer to close their door to enjoy a quiet space. People in different countries have different levels of space possessive. Arabs and Asians like the space occupied by the benefits for themselves, while South America is willing to pursue rational planning and spatial division of labor. They also have different needs space reserved. Asians like to keep their distance with other people, while the Arabs and South America often represent polite and intimate for their physical contact. Corporate values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and ethics: Western moral system places emphasis on competition, encourage personal struggles, advocating people continue to forge ahead, while the Oriental culture encourages people to observe discipline, respect for subtle expression and humility. In the era of economic globalization, excessive modesty is not subject to int ernational mainstream cultural appreciation. In moral terms, the East emphasized the dedication and help, while Westerners focus on independent equality and self-awareness, encourage personal capacity. Therefore, in the international business communication, businessmen need to treat others in different ways to form different cultures. For example, in Asia will help others better than South America, unless he took the initiative to a hand. Interpersonal communication: verbal and non-verbal behavior plays an important role in interpersonal communication (Hearn and Tomalin, 2013). Language is a bridge of communication to connected the countries or regions. In international business activities, differences in language is the most direct influence, has a direct impact on international business communication. People from different countries have different languages à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹behavior. If you cannot find the differences that may exist, it is likely to cause communication misunderstanding. For example, in communication Asians courteous and less use of threats, commands and warnings remarks. In international business activities, the differenceses in language is the most direct influence, have a direct impact on international business exchanges. People from different countries have different languages and à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹behavior. If you cannot find the differences that may exist, it is likely to cause communication misunderstanding. For example, in communication Asians courteous and less use of threats, commands, and warnings of speech, while the South American negotiating style is relatively straightforward, especially, they used threats and warnings of high frequency. If the parties are unable to understand the differences in behavior of these languages à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹R, communication barriers will produce. Impact on business communication and cultural differences not only in the language of communication process, but also in non-verbal communication process. The use of body language and movement language also affects the Business Communication (Bradley Campbell, 2014). In many cases, these are non-verbal behavior is unconscious, so it is more likely to cause misunderstanding, the impact of the business relationship between the parties. For example, in the vast majority of countries, nod is a manifestation of the Agreement, and in India and Nepal, and shook his head, said yes. If you participate in the exchange business, cannot correctly understand the behavior of the paper, will become barriers to communication. Business etiquette is not in the communication activities of the most important things, but its impact cannot be ignored. In regards to the way Asians like to ask the persons name, occupation and other personal circumstances. South American and Arab taboo stranger asked a personal question. Thus, in regards to links, traders should pay attention to how and what to say. In gratitude, praise often Asians and Arabs would retaliate, but America certainly respect their valuesà ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹. In exchange, the outspoken South America is always direct and simple expression, but Cautious, heavy ceremonial Asians and Arabs usually do not say no clearly or directly. Therefore, understanding the impact of different cultures on business communications, helping to correctly understand and deal with habits in different countries and regions Customs. Way of thinking: as a long-term culture, thinking affect peoples social life unconsciously (Lorenzo, are associated with monks, roe, 2013) approach. Differences in the way of thinking critically influence international business exchange (Siegman and Feldstein, 2014) success. In the eastern and western culture, oriental culture emphasizes holistic thinking, while Western culture is the emphasis on decentralization thought. Different ways of communication steps and ways of thinking in business communication in these differences of opinion may occur, leading to difficulties in communication. 3. Conclusion In the conclusion, very easy to see that from field interviews with three foreign businessmen result of cultural differences will affect the international business communication in draw conclusions. Philosophy cultural differences, including time management idea, space, corporate values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and ethics and ways of thinking. Time of cultural differences philosophy, space, corporate values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and ethics and ways of thinking philosophy, will directly affect the outcome of the performance or communication. Because of the cultural differences, more or less in the national communications business facing obstacles decisive impact on the business success of the communication. In order to better and effectively communicate with people, participating companies should think of ways to solve these probl ems. They should adopt a tolerant attitude, different cultures shocks, learn to adapt to other cultures, and strengthen communication and exchanges with other aspects of verbal and non-verbal communication to enhance training, learning and cultural norms, social customs and taboos different countries. 4.0 Recommendations Inclusive and adapt to each other from a cultural conflict No whether who is engaged in business activities must be aware of cultural differences. They should avoid interpretations and other peoples cultural standing of their own cultural critic only to reduce prejudice and discrimination. They should put themselves in the position of other cultures, and understand the needs, motivations negotiators from different cultural backgrounds and beliefs differences. Cultural differences will not become an obstacle to commercial activities, if overcome ethnocentrism, and the use of effective means of communication. Strengthen communication and exchanges Bilat eral cooperation is often contradiction is inevitable, but in this case, both sides need to understand each other, with regular communication and exchange. Especially for some of the different perspectives and behaviors, both sides would be better to make some difference in the perspective of cultural analysis and thinking. So, when different cultures collide in the negotiations scene, they must learn to respect each other, strengthen exchanges. Verbal and nonverbal communication training As a businessman, engaged in international business, in order to effectively communicate with different cultural backgrounds of employees, customers and colleagues, who need to be proficient in various languages à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹and knowledge, not always rely on translation. At the same time, traders need to understand language and cultural characteristics of different countries. For example, the right body language can help to effectively communicate. In-depth understan ding of cultural norms, social customs and taboos in different countries Before intercourse with foreign business people, people will better understand their customs and taboos, as far as possible in order to avoid misunderstandings, to avoid affecting the process, and even lead to business cooperation. Currently, in order to help business people learn about different cultures, many companies began to engage in cultural education. With the help of these companies, regularly attend training courses that can help understand the nuances between different cultures. Cross-cultural training to deal with cultural differences, avoid the most basic and most effective means of cultural conflict. Cross-cultural training, including knowledge and understanding of the national culture, cultural sensitivity, adaptability training, language training, cross-cultural communication and conflict management capacity main content. Training can make students more attentive and sensitive business commun ication in international business. Don’t waste time! Our writers will create an original "Cultural Differences in International Business Communication" essay for you Create order

Thursday, May 14, 2020

Why Do Students Get A Job - 1541 Words

Chapter 1 Background and Setting: Over the last decade there has been a significant increase in student mobility, from 2.1 million international students studying outside of their home countries in 2000 to 4.5 million in 2014 (Project Atlas, 2015). This represents a 100% increase and out of all the nations the United States of America continues to attract most students across the globe. According to the Institute of International Education’s (IIE) Open Doors Report, the international student population has been on a steady increase since 2001-2002, and in 2014-2015, 974,926 international students were enrolled in U.S. higher education institutions (2015). It is clearly evident that USA became the dream world for the higher education. Why do students get a job? The answer may vary depending upon student’s background, ethnicity, family situation, financial situation, and other variables (Guo, 2015, p. 1). According to Dundes, and Marx (2006)† reason for working was to earn spending money (80%), followed by the need to pay basic living expenses (65%) and to pay tuition (29%). The latter two reasons for working were much more commonly cited by those working 20+ hours/week. Fewer students were working to please their parent/s (13%) and even fewer (8%) viewed working as a means to fill extra time in their schedules† (p. 114). The reasons to do on campus jobs are also different for United States students and International students work for many reasons; financial need is theShow MoreRelatedIs College For Everyone?843 Words   |  4 PagesNowadays, seniors students in high school are qualified to graduate and peregrinate to college to get a degree for their future jobs. There is an author, Pharinet, who verbally expresses that, â€Å"That there are too many students enrolled in school who simply don’t belong there† (680). 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Not everyone gets the chance to go to college, but more than half of the students who graduate do because they need more then twelve years of school to get a good paying job. If the government thinks that education is essential for success, then why is it so expensiveRead Morewhy college athletes should be paid1388 Words   |  6 Pagesï » ¿ Why Collegiate Athletes Should be Paid In our world, people who bring in money with their talents are usually compensated for their efforts. It makes complete sense right? Well for college athletes, they bring in billions of dollars worth of revenue for their school, but do not get compensated for their talents whatsoever. Most people argue that only professional athletes should be paid because it is their profession, but people do not take in account for all the hard work and effort these studentRead MoreAn Education Battle: Decreasing Amount of Scholarships1155 Words   |  5 PagesFor the last couple of years, students graduating high school have a hard time getting into college or even getting a job. Without a job, scholarship, or financial aid to help, it can be tough to pay for your education. Students are lead to lesser jobs and forced to not go to college because they can not afford tuition. A reason why these colleges ask for so much money is because they don’t have the funding to keep them afloat, so th ey bump up the prices to get in. School systems need more fundingRead MoreCollege Education Worth The Cost960 Words   |  4 Pagesabout the student (Riley). Those types of colleges have lack serious core curriculum, they did not know their responsibility towards the student. Moreover, I will not support the Riley argument because I am going to support the article â€Å"college is still worth the expenses,† written by Justin Draeger. College education worth the cost from different ways. All college student does not have same aims to attain college. After high school some students have no any ideas what to do next. Those students justRead MoreEssay on Why Students Should Go to School765 Words   |  4 PagesWhy should students go to school? There are several reasons why kids need to go to school but to me, the top three reasons are getting an education helps you go farther in life, it’s required by the state that you go till you reach a certain age, and it will help you learn social skills and help you be comfortable to talking to people. Although students may not like going to school, it benefits them in the long run. It is important for students to go to school to get an education. Even though some

Wednesday, May 6, 2020

Telecommunication Industry The Bond Between Loyalty of...

have sharp vision and right business acumen do not take much time to embrace this fruitful technology. Satisfying the customers need is the top priority of almost every organization. Fast paced technological growth is the main determinant of increased customers’ expectations from the marketers of products and services. Both internet and web enabled technologies complemented the CRM in a significant manner. The approach of research is to gauge the impact of the electronic customer relationship management required in the creation of commitment and the customer base retention in the sector of Iran mobile telecommunication. The main goal of the paper is to analyse how Ecrm effective factors as well as loyalty and retention factors go hand in†¦show more content†¦in the accommodation industry, such as the telecommunication sector, such kind of strategies play an essential part in order to enhance the retention. In marketing, customer relations should be translated into ava ilaing and loyal customers. Relationship marketing has aced to become the topmost strategic element of concern in the recent few years. it distributes basically a direct impact over the firm’s objective performance and also, it indicates that the vigour of the relationship marketing rides high when the relationships are inclined towards customers. Relationship marketing in telecommunication accommodation industry makes for a consequential part because its nature is unique in this sector. It is a topic of discussion that frequency in the process of buying value in accommodation industries, for example, telecommunication sector. reports of Loyalty and Retention studies suggest that on an average, the cost to magnetize an incipient customer is more than what it takes to implement a retention strategy . Kelley, Gilbert, Mannicom, 2003)[ 12]. Reichheld and Sasser (1990) found in their study of internet apparel market that the cost of customer acquisition is 20 to 40 percent more than preponderant than theShow MoreRelatedFactors Affecting Customer Loyalty5995 Words   |  24 PagesThe market for the telecommunication industry in Malaysia is highly competitive. This industry is currently dominated by 3 operators Telekom, Maxis and DiGi. For example, as Maxis Communications Berhad (â€Å"Maxis†) being one of the most favorab le choice for users, Maxis believes that the main competitive factors in the mobile services market are network coverage, service quality, pricing and brand. Therefore, these could be the main factors that determine the level of customer loyalty towards Maxis. Read MoreEssay on Customer Loyalty2188 Words   |  9 PagesThe Customer loyalty has been a major and unanimously acknowledged as a valuable asset in competitive markets according to Srivastava, Shervani, Fahey, 2000. As a result, it becomes more important to give power to in loyalty panel particularly when the consumers faces very low switching or moving cost to other product or service, because they are not locked in by a contract (Shapiro Vivian, 2000). It is also become important in competitive markets due to availability of more lucrative and easilyRead MoreTaking a Look at the Microsoft Corporation975 Words   |  4 Pagesand Paul Allen in April 1975 in Albuquerque, New Mexico. It became popular in the masses with the operating system Windows and Microsoft Office Suite. It is an American multinational company that is primarily known for its dominance in the software industry. With some of the best software including Microsoft Windows, Microsoft Office Suite, MS DOS and Internet Explorer to name a few, ever introduced in the market, it has become a software giant. Since the time Microsoft came into existence, it hasRead MoreImpact of Information Technology in Business Communication1181 Words   |  5 Pages then the Industrial Revolution, and now we are in the Information Revolution. Information and communication technology and a world wide system of information exchange has been building growth for over a hundred years and physical technology and industry is not slowing down in growth - rather it is accelerating. Information technology (IT) is playing a crucial role in contemporary society. It has transformed the whole world into a global village with a global economy, which is increasingly dependantRead MoreCustomer Retention Strategies Used by Internet Service Providers in Kenya9467 Words   |  38 PagesCUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 1.1 Background †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 1.1.1 Customer Retention Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.4 1.1.2 Internet Service Providers †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6 1.2 Research Problem †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...8 1.3 Objectives of t he Study †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 1.4 Importance of the Study †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦.10 PART TWO LITERATURE REVIEWRead MoreResearch Proposal. Affecting Customers Loyalty.5045 Words   |  21 PagesPostgraduate Semester: Spring Instructor’s Name: Assignment due date: Title of the Assignment: Research Proposal. Affecting Customers Loyalty. Student’s Name : Chapter 1. Affecting Customers Loyalty. Background and Justification for Selection of the Topic. In today’s competitive markets services and service companies within the same industry are becoming increasingly similar. Differentiation through the delivery channel (i.e. delivery of services against payment) is difficultRead MoreEffects of Sales Promotion on Brand Loyalty, a Case Study of Globacom Nigeria Limited18316 Words   |  74 Pagesprofit is boosting sales. To boost sales, a substantial number of consumers must choose one’s product over and above that of its competitors on a substantial number of occasions. One of the surest way of ensuring this happens is to cultivate brand loyalty to one’s product or service. Brand loyal consumers are more likely to choose their preferred products and/or service over its competition on a consistent basis. Considering the fact that consumers tend to be finicky with their choices, producers ofRead MorePest Analysis of Telecommunication Industry4581 Words   |  19 PagesINTRODUCTION OF TELECOMMUNICATION INDUSTRY Telecommunication is the transmission of messages over significant distances for the purpose of communication. In the modern age of electricity, telecommunications has involved the use of electric means such as the telegraph and telephone, the use of microwave communications and the use of fiber optics. The telecom industry plays an important role in the world economy and global revenues in 2008 were ~USD 4 trillion, expected to grow at a steep 11%Read MoreInfluencing Factors for the Selection of Mobile Phone Service Providers9769 Words   |  40 PagesMalaysia. 2 Graduate School of Management, International Islamic University, Malaysia, Box No. 10, 50728 Kuala Lumpur, Malaysia. Accepted 26 August, 2010 The aim of this paper is to assess the factors that have played significant role to select telecommunication service providers. A survey instruments were employed on Malaysian mobile phone operator’s consumers’ included by demographic background, price, service quality, service availability and promotion. Data were collected from the consumers’ of threeRead MoreDeng Zhaohua 2010 Understanding Customer Satisfaction And Loyalty An Empirical Study Of Mobile Instant Messages In China12018 Words   |  49 Pagescom/locate/ijinfomgt Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China Zhaohua Deng a,âˆâ€" , Yaobin Lu a , Kwok Kee Wei b , Jinlong Zhang a a b School of Management, Huazhong University of Science and Technology, 1037 Luoyu Road, Hongshan District, Wuhan, China Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong a r t i c l e i n f o Article history: Keywords: Mobile instant message Trust Perceived customer value Perceived service

Tuesday, May 5, 2020

Theories of Aggression free essay sample

Abstract We live in a society where aggressive acts happen every day, but do we really know what causes it? Why do certain people seem more aggressive than others? Is there just one thing that controls when and how aggressive someone becomes? How can we come to explain such acts of aggression and violence? Are they a result of societal influences, or are some individuals biologically predisposed to crime? Do brain disorders, hormonal and chemical imbalances, environmental factors, such as heat, noise, air pollution and overcrowding increase our aggression level? Or is it something we choose to obtain?These are all questions that researchers have been addressing for many years. Some scientists try to treat the abnormal aggressive behavior with medication, while others go deeper and try to find out why they have abnormal behavior. Some answers are biological, like genes and hormones, other answers are psychological, like rejection as a cause of aggression, and still others are cultural , blaming aggression on violence in the media. We will write a custom essay sample on Theories of Aggression or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In order to try to understand where aggression may arise from, you must understand how aggression is defined as well as the possibilities that may cause it. This paper attempts to analyze factors dealing with nature vs. nurture and examine some of the existing theories of aggression. The theories can be classified into three groups: Freuds instinct theory along with Konrad Lorenz’s biological theory (Myers, pg. 334), the frustration aggression hypothesis by John Dollard (Myers, pg. 338), and Bandura’s social learning theory (Myers, pg. 342). After finding the evidence produced for each, it is my goal to draw a conclusion about which theory seems most supported and reasonable. Whos to Blame for Aggression? Ever felt you need to smash something or punch someone, yet you couldnt and had to kick the wall instead? Ever wondered why children yell and scream when they want something badly? Ever wondered why a parent of any kind would fight and kill if been threatened? The answer is aggression. Aggression is an action. It is intended to harm someone. Such behavior may take the form of physical attack against people or their possessions, or verbal attack such as insults, threats, sarcasm, or fear.Aggression also seems to be a way of maintaining social order among many species. The nature vs. nurture topic has been debatable for the aggressive aspects of human behavior. The argument for nature is linked to biological reasons such as chemical, hormonal, or genetic basis. However, I personally believe that aggression is highly triggered by nurture aspects that involve societal reasons such as cognitive factors, family factors, economical factors, and peer influences. An analysis of the three major theories of aggression will help us streamline the top causation to aggression.Firstly, Freuds instinct theory projected that aggression is an instinctive biological urge referred to as an innate behavior that is part of our genes, but does not give a real source for the aggression. The assumption behind his theory is life and death instincts; an example of this is fighting for survival. According to Fraud’s theory, aggression was the main representative of the death instinct. This theory is based on assumptions and it doesn’t seem to convince me why someone has to be aggressive to maintain what they want and need. It appears to be linked to biological issues, because it is supposed to be instinctual, but what is it an instinct for? On that note, Konrad Lorenz looked at instinctual aggressiveness as some type of evolution. He says we have a biological need for aggression and it gets stronger as time passes and that our genes play a role in maintaining aggression to produce satisfaction. Despite what many theorists believe, in most cases I think aggression is not biological. It is a characteristic that people learn or get influenced by from other sources.Secondly, one of the first psychological theories of aggression is the frustration aggression theory. Frustration is a feeling of tension that occurs when our efforts to reach goals are blocked. If something happens to prevent people from achieving a goal, their frustration is likely to turn to aggression. The closer you get to a goal, the greater the excitement and expectation of the pleasure. Therefore, the closer you are, the more frustrated you get by being held back. Unforeseen occurrence of the frustration tends to increase the level of aggression.For example, if you failed on your final exam you will definitely become frustrated, but what if someone you barley know told you â€Å"You are such an idiot not to pass that exam†. In this case, your stored frustration will surely turn into aggression. I am supportive of this theory because it makes full sense of what triggers our minds to act angrily in some situations. On the other hand, this theory doesn’t apply on everyone and frustration alone is not the primary reason why some countries have skyrocketing crime rates. Finally, the social learning theory is the most well supported and documented theory of aggression, put forward by Albert Bandura. It tackles human aggression as something that is largely learned by watching other people behave aggressively. It is also learned when we are rewarded or punished for aggression. He argued that children learn aggressive responses from observing others, through the reinforcement of family members, the media and the environment. For instance, children who watch violence on TV, tend to gradually accept violence as a way to solve problems by imitating the violence they observe on TV.The media defends itself from the charge of encouraging violence by stating they are simply reflecting what exists. It’s like a chain reaction that passes on from one person to another. I am highly supportive of this theory, and I believe that it is the leading cause to aggression. In conclusion, everyone has felt anger or aggression at some point of their lives, and we all face the same challenge of trying to control our temper. In my overall examination of aggression theories, I analyzed the existing evidence in support of the ideas of instinctual causes, biological factors, frustration, and social influences.Freud and Konrad Lorenz said that people behaved aggressively because it is human nature to be hostile and aggressive towards people who we dislike. They said that heredity, hormones, or brain dysfunction were the possible causes. I cannot support this theory of aggression because they’re mainly based on hypotheses and there is no existing empirical evidence to support it. Even though the biological theories of aggression have much to offer about the physical and neurobiological causes of aggressive acts but there is only limited evidence as of yet in this area. Secondly, the frustration theory offers a reasonable explanation to why humans aggress towards unaccomplished goals, but not everyone has that feature, so we can’t rely on this theory as the leading cause. Finally, the most influential cause is the social learning theory occurs from observing, retaining and replicating behavior observed in others. All in all, aggression cannot and should not be explained by just one of these theories in particular. Rather, by combining the strengths of all the aggression theories, one can obtain a general and dependable ideology.