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Assessing condescension- IT coalition Rosa Kemper geezerhood bracket 27 Dr. K. Cousins February 17, 2013 Table of Contents I Executive Summary/Overview Baptist Hospital a) complaint command b) mass statement II. reading engine room a) complaint description b) Vision Statement III. The product line As-Is affair adventuredrop and grade theme IV. In melodic phraseation engine room AS-IS IT floor and cathode-ray oscilloscope of headache V. Assessing descent strategical conjunctive and adulthood IT To-Be logical argument concern To-be VI. Evaluation of Strategic alliance Maturity Assessment Luftmans SAM study composition I Effectiveness of IT and short letter communications ( pee 2. 8) dower II bill of the competency and time value of IT Score (Score 2. 93) Part III The governance Partnerships in the midst of IT and seam line Functions (Score 2. 41) Part IV Partnerships between IT and c atomic number 18 gets (Score 2. 31) Part V stove and compute r architecture of the IT Infrastructure (Score 2. 67) Part VI. Human alternative skills (2. 56) VII. Recommendation to process gaps in the anyiance VIII. Strategic coincidence Enablers IX. Strategic Alignment Inhibitors I Executive Summary/Overview Baptist easyness S unwraph Florida, Inc. a not-for-profit wellness like nerve, operates medical plazas, surgical facilities, and hospitals. It offers addiction treatment, behavioral medicine, blood conservation program, thr unmatchablecer, cardiovascular, cargon and counseling, childrens wellness, fraternity wellness, critical cargon message, diabetes, emergency, endoscopy, executive health, da Gamma knife center, heart surgery, floor c atomic number 18, hyperbaric, imaging, intensive sustentation affectionate unit, world-wide, interventional/surgical, laboratory, neonatal, neuroscience, and nutrition counseling function.The redact in like manner trys occupational health, orthopedics, outpatient/diagnostic, pain cen ter, awkward c be, pediatric, pel Baptist health southwestward Florida (BHSF) is the largest faith- ground, not-for-profit health cargon organization in the atomic number 18a. It has an special reputation for medical and religious servicing excellence. Baptist wellness South Florida, Inc. was formerly kn avow as Baptist wellness Systems of South Florida, Inc. and changed its name to Baptist wellness South Florida, Inc. in March 2002. The coalition was founded in 1990 and is headquartered in Coral Gables, Florida.It has a net lick of seven hospitals, Baptist, Baptist Childrens, South Miami, Homestead, Mariners and Doctors Hospitals, and Baptist cardiac & Vascular Institute, with go extending end-to-end Miami-Dade and Monroe Counties. thither are a total of 28 Baptist Outpatient Services Facilities and Medical Plazas which provide outpatient diagnostic, surgical, home health and urgent care services. strong suit areas are Cancer, Cardiovascular, Childrens health, Diabete s, Gamma Knife, Diagnostic, Childbirth, Rehabilitation, senior Services, Womens wellness, and imperative Care. Baptist health serves to a greater extent than 100,000 state each(prenominal) social class.Approximately 2,000 physicians and nearly 12,000 employees adhere to the organizations mission to provide proud- type, bell-effective, compassionate health care services to in all, including, as permitted by its resources, beneficence care to those in need. In 2007, Baptist Health provided an estimated $124 million in charity care. The Baptist healthcare Inter privileged Center of Miami is one of the largest hospital-based international programs in America. Thousands of people each year travel to Miami from around the world to gossip their medical facilities and respected physicians. The pineapple logotype is an age-old symbol of hospitality and warmth.It is reflected in their node and patient-oriented focus. Baptist Health was created in 1990, barely its tradition of medical excellence goes back decades. Baptist Hospital Baptist Hospital is a 680-bed eagerness located in the Kendall area of mho Miami-Dade County. It was founded in 1960. Today, the hospital is a major medical center, attracting patients from all over the U. S. , the Caribbean, Latin America and beyond. More than 32,000 people are hospitalized at Baptist each year well-nigh 78,000 receive emergency care in our 24-hour Emergency Center and Childrens Emergency Center. Mission Statement The mission of Baptist Health is to correct the health and well-being of individuals, and to make headway the sanctity and preservation of life, in the communities we serve. Baptist Health is a faith-based organization guided by the tint of Jesus Christ and the Judeo-Christian ethic. We are committed to bearing the highest standards of clinical and service excellence, grow in the utmost integrity and clean practice. Consistent with its spiritual posterior, Baptist Health is give to provi ding high-quality, cost-effective, compassionate healthcare services to all, no matter of eligion, creed, race or national origin, including, as permitted by its resources, charity care to those in need. Vision statement Baptist Health forget be the preeminent healthcare provider in the communities we serve, the organization that people instinctively turn to for their healthcare needs. Baptist Health volition offer a resistant range of clinical services that are evidence-based and compassionately provided to ensure patient safety, quality clinical outcomes and the highest directs of satisfaction with a patient- and family-centered focus. Baptist Health will be a national and international leader in healthcare innovation. II. instruction Technology Mission Statement To patronage the BHSF vision by providing the highest quality engineering science solutions to our customers in an efficient and cost effective manner. Vision Statement Fully leverage our applied science capabi lities to provide meaningful data anywhere, any sequence to our physicians, clinicians, patients, and employees in a secured and user friendly manner. In order to meet this goal, we will continue to instrument advanced technologies such as piano tuner ne cardinalrking, multi-media telecommunications, digitized imaging, and web-based clinical and agate line applications throughout BHSF. III. The condescension As-Is calling Scope and Value Discipline The organization has created a new rescue of care model built on a value-based dodge. The employment of advanced applied science strategies with state of the art web based applications, complex instruction security platforms and data monitoring offers a wide variation of technology resources made available to the break outicipants in the delivery of care. The highly efficient and widely accessible web and smartphone application for consumer speaks of the Value Discipline and Product Innovation aimed at benchmarking and incen tivizing customer satisfaction, care coordination, and total care instruction.Moreover, the emphasis on technology leadership positions the assembly line as a frontrunner in the marketplace thus cultivating a decided loyal culture among its customers as a niche. Customer satisfaction is primarily what gives the corporation its competitive edge. The boilers suit goals are to remedy individual patient care, improve general performance, minimize risks and decrease medical costs. The intercellular substance style worry ensures that interdisciplinary social rank actively reflects on decisions affecting the overall organization.Innovation is a constant on all aspects of the organizations dynamic strategy creating an agile and successful art. Whether in technology being applied, products and services, etc strong confederacys are created with separate organizations in order to distinguish itself in the hyper competitive market. As an example tardily BHSF has announced a newl y make Accountable Care Organization (ACO) alliance with BCBS to meet the needs of skunkcer patients in response to the changing environment and the age of the Affordable Care initiative. (1) IV. Information Technology AS-ISIT Infrastructure and Scope of Business Scope of Business The Information Technology division provides computer support and writ of execution services for all BHSF entities including the BHSF Medical Staff. Computer support and implementation services include the divert levels of hardware, application, network, telecommunications, operating system, media and telemedicine support required to maintain operations. The goals and duties of the department are to add together towards creating an efficient information exchange that can help in improving health outcomes and lowering delivery costs.To identify educational needs with regard to training brisk workforce and future workforce in the information technology healthcare environment. accord efforts pushed the department towards the a) centralization of solicitude, b) auditing and c) insurance coverage tools. V. Assessing Business Strategic Alignment and Maturity IT To-Be Baptist Health prides itself on its health care competences and spectacular reputation. The IT department effectively participates in operational level in the decision exercise and overall structure of the assembly line and stand requirements.The IT radical is well in bodiedd throughout the organization and effort and cooperation between the stemma and IT lasts in moderate continuative. This partnership helps maximise the goals of the organization. Emphasis on bringing their own internal IT operations up to renovate and apply their internal personnel resources is part of the organizations priorities. To validate this bill slightly examples may shed virtually light into concerns of processes fill outment, readiness and standardization that presented potence catastrophe for the business but were fit tingly and positively addressed.The IT system had become overaged and cumbersome. The business and IT cooperatively reached out to an away(p) adviser to streamline its IT process and improve the sensed value to the business. in that respect were some(prenominal) options on how and where to enter time, so time was lots omitted. There was no centralized data warehouse. Project database inaccuracies were updated irregularly. There was no repor drage tool for IT resource expenditures, which made establishing the value-add of technology difficult. Finding details on authentic redacts- because there was no consistent account process in place- was challenging for managers.Managing work demand and outcomes was nearly impossible. The project database gave the level of detail needed for improved project management but the centralized time tracking database has improved efficiencies for resource management as well. Using Planview Enterprise, we have fall apart management, prioritiza tion, and reappraisal of project requests. This improved business efficiency assures accurate and timely service delivery to our customers. (2) Baptist Health also evaluated many resources and criteria to implement the Oracle individuation Analytics (OIA) as the solution to maintain its offices and place the foundation for automated role governance.BHSF employed Simeo Solutions as a trusted advisor to attain the strategy to seamlessly transition the roles into an electronic escritoire and also build the roadmap for role attestations and role lifecycle management. (3) The IT department has a high degree of participation in ordinateing itself with the business structure and on the active implementation of projects that support the organizations strategy and strategic plans. The have value and the respect they need to maintain the organizational support. However, decision making process on the organizational level rests on the age of directors and upper level business managem ent.Business To-be Business processes and workflows are generally communicated based on expectations about technology, people and organizational goals that can become obsolete over time. Companies ultimately must reengineer their processes. Key to the play alongs success is analyzing and implementing sustainable processes. Baptist Health has a well-thought-out approach to solution strategy by utilizing top leaders in the manufacture as consultants in the areas of a) operational efficiency, b) regulative compliance, c) user productiveness and e) business agility.The internal IT infrastructure serves fundamentally in an educational and supportive role as well as the launching platform to implementation of the developing framework. The maturity of the alignment appears to be an established and focused process. VI. Evaluation of Strategic Alignment Maturity Assessment Luftmans SAM Survey The purpose of this fountain study is to demonstrate the level of alignment that exists betwee n IT and the business within this organization and to point out what, why and how strategic deficiencies pertaining to the alignment or lack therefrom were resolved.As a tool, the Luftmans Strategic Alignment Model (SAM) Survey (4) was administered to two IT and two business Mid- trouble level executives at Baptist Hospital, one of the largest facilities in the BHSF system. The results validate the intra-organizational limitations that may exist in the relationship between the business and the IT department but portray a dynamic institution striving to align itself while creating a competitive value and differentiating itself as a leader in the healthcare market. The organizations strategic alignment is measured by management on six aspects of the organization.These six aspects are what provide the different criteria for determining the maturity of an organizations alignment. The six categories are 1. Effectiveness of Communications 2. Measurement of skill and Value of IT 3. IT Governance 4. Partnerships Between Business and IT Functions 5. IT Infrastructure Scope and Architecture 6. IT Infrastructure Scope and Architecture Part I Effectiveness of IT and Business Communications (Score 2. 88) Senior and Mid-level It mangers work together to seek and promote innovation and cutting edge products in the changing healthcare environment.Communication exists in the form of weekly bollock meetings that address uphill processes and projects. Unit business and IT managers are back up to promote IT integration in the business process and senior level business managers have a good ground of the value that IT brings to BHSF. They work in tandem bicycle to continue improvement of the internal IT infrastructure by bringing in outdoor(a) sources as advisors, continuous training for management level as well as workforce level members.The phone-mail and the intranet are integrated into the daily operations and used as the main form for communication and Intranet is also applied for educational purposes. There is structured sharing of information at the unit level that is in turn shared out with upper level management at formal board meetings. Part II Measurement of the Competency and Value of IT Score (Score 2. 93) Both business and IT use formal traditional technical and cost efficiency measures to determine the return on enthronement (ROI) and activity-based costing (ABC) per survey data.As described sooner the continuous innovation in technology that is enforced across the organization, be it in the delivery of care, documentation applications, medical procedures, management tools and entire IT infrastructure that makes up the stuff of the organization in itself, serve as a guide of how BHSF distinguishes itself in the regional industry. Competencies are measured by metrics. Feedback is obtained in the form of surveys administered to clients and used point out areas for potential improvement and overall customer satisfaction.Part III The Governance Partnerships between IT and Business Functions (Score 2. 41) Strategic planning is done at the operating(a) unit level with some business involvement. Because of the support and collaboration that IT provides for the organization, there is an understood interdependency. The governance of the IT department is in the main centralized and it controls its own infrastructure. Planning occurs in the functional unit level and in some degree intra-organizationally as exhibit in the examples mentioned above where the IT department vie a key role in restructuring the then-deficient and outdated process.Part IV Partnerships Between IT and Business Functions (Score 2. 31) Because the partnership that exists between the IT and the business, better management, prioritization, and review of project requests is achieved across the company. This improved business efficiency assures accurate and timely service delivery to customers. Project Performance that IT delivers is a key resour ce in providing services and sound business outcomes and assists in measurement the performance of the company. Part V Scope and Architecture of the IT Infrastructure (Score 2. 7) The IT department function is mostly Federated in that the corporate IT Unit administers the responsibility of the architecture, the administrative systems and interchangeable decisions but authority for resources applications lies with each functional unit. IT is budgeted as a cost center and financial decisions regarding IT are done at a functional organizational level. The productivity and effectiveness that the IT department brings to the organization is viewed as a strategy enabler and is subject to traditional financial reviews.The IT steering committee meets as needed but also officially to recap the effectives of project implementation and metrics. Part VI. Human resource skills (2. 56) By using one centralized project data base the BHSF IT organization is able to manage its employee payroll d epartment systems and administrative functions in a seamless manner. Career cross-over, education and entrepreneurial innovation is strongly encouraged in the organization. The in-depth knowledge of these individuals assists with the alignment of the functional units and the overall business and helps decipher the needs of the enterprise.Trust and impudence among business and IT is an enabler for the corporation. It fosters a positive social and political, productive and efficient work environment that promotes employee participation and loyalty. It is perhaps the vital component part that makes BHSF a successful corporation. VII. Recommendation to address gaps in the alignment The web-based platform is congruous with all different current IT systems and will improve the efficiency and accuracy of inform throughout the company. Some of the ways that this technology will achieve its desired results arePlan Goals/Objectives Outcomes caution Planfor Information Management Improv e record keeping and information IT Project will allow for real time information and data entry, increased information accuracy, and a fused source for all payroll and administrative data Consulting for Information Management Utilize new technology to support company and department missions more(prenominal) effectively New technology will allow many payroll and administrative functions to be automated reducing the levels of supply required to manage these systemsContinuous collaborative efforts from the IT department and the employment of consulting firms to advise and hypothesize a more centralized administrative platform will enabled BHSF to manage its employee payroll systems and administrative functions in a consolidated efficient manner. Another enabler is the technology implemented that has already proven to reduce viewgraph costs associated with the large workforce before long required to manage tasks, training, reporting, and various other administrative tasks.In the long run the company will also bring in from more timely and accurate financial reporting as a result of managers energy to enter and continuously update their financial metrics. The cost is justified by the benefit. overlap of risks and rewards in projects will improve the business and help move the company before to the next level of maturity. VIII. Strategic Alignment Enablers * Senior executives support IT and use outside resources to augment performance. * IT involved in strategy development to moderate extent. There is Business- It partnership with a common goal to benefit the corporation IX. Strategic Alignment Inhibitors * There is a close relationship between IT and Business. * IT understands the business better than the business understands IT. * Projects are prioritized however change is moderately slow. Management is working on Changing this culture. Bibliography 1) http//hcafnews. com/tag/Baptist-health-south-florida/ Florida Blue, Baptist Health and Physicians Grou p to Set Up Accountable Care Organization in Miami. 2) http//search. aol. com/aol/search? s_it=topsearchbox. earch&v_t=comsearch51-txtlnkusaolp00000051&q=case+study+baptist+healthcare+south+florida+planview Project management Gets a Shot in the Arm at Baptist Health Business Technology adviser and Planview Enterprise Administrator Baptist Health South Florida Diane Novas. 3) http// www. simeiosolutions. com/Baptist-health-south-florida/ Baptist Health South Florida Implements Oracle Identity Analysis for Role Lifecycle Management 4) Assessing Business-IT Alignment Maturity. Volume 4, Article 14, Dec 2000. Jerry Luftman, take of Management, Stevens Institure of Technology.